Intensive carpet cleaning
Intensive Clean

Carpet Cleaning

Carpet cleaning is both an art and a science.

Image of Pete cleaning dirty light coloured carpet
Before/After glasshouse imageBefore/after image of glasshouse clean up

At Carpet Chemist, we believe in providing the highest quality service at an affordable price. Our commitment is to ensure true quality and value every time.

At Carpet Chemist, we believe in providing the highest quality service at an affordable price. Our commitment is to ensure true quality and value every time.

With our advanced stain processes that are eco-friendly, biodegradable, and safe for children and pets, we ensure your carpets not only look clean but stay clean.

Our products crystallise during the drying process, ensuring that no sticky residues are left behind. This means your carpets stay cleaner for longer. Plus, our carpets can dry in as little as 1-4 hours, ensuring a healthy environment for your home or business.

Low Moisture Technology

One of the most significant advancements we’ve embraced is low moisture technology.

This modern approach allows us to deliver restorative deep cleaning with minimal water usage. The benefits are twofold: it’s an eco-friendly solution and ensures quicker drying times. With low moisture technology, there’s no risk of mold or mildew growth, making your home a healthier space.

Additional Carpet Cleaning Information

Carpet Dyeing and Colour Repair
Colour Repair
Intensive carpet cleaning

Guaranteed Stain Removal

We pride ourselves on being the first and possibly the only company in New Zealand to offer guaranteed stain removal.

Colour repair in action, using coloured dyes to neutralise the stain
Before/After glasshouse imageBefore/after image of glasshouse clean up

Our promise is a minimum reduction of 95% in the appearance of the stain, often achieving 100%.

This service is perfect for those permanent stains that other professionals have failed to remove.

The process may involve a return visit due to various factors like carpet oxidation, UV degradation, and pH imbalances. However, we always provide a fixed quote, ensuring no surprises for our customers.

We’ve saved our clients over $1,000,000 in replacement costs, and we’d love to help you too.


We’ve saved our clients over $1,000,000 in replacement costs


Minimum reduction of 95% in stain appearance

Additional Guaranteed Stain Removal Information


Yellow pigments (urochrome) in urine are not the only reason urine stains look yellow. Over time the bacteria feeding on the urine (uric acid) produce the distinctive ammonia smell through metabolism. The alkalinity of these metabolites can cause yellow staining in two other ways.

Firstly, is by mobilising dye pigments in Jute backed carpets that then wick to the fibre surface causing a dye stain. Alkaline cleaning products can also quickly cause this Jute dye transfer to the fibre surface. Again this yellow/browning is generally very easy to remove.

The second major cause of urine yellowing is bleaching of the original carpet dyes from excessive or long term alkalinity. The blue and red portions of carpet dyes are affected first, leaving the yellow dyes largely intact. Our guaranteed colour repair service is the perfect answer to these stains.

Besides urine, the other most common permanent stain contains acid based dyes. These are, in fact, the type of dye that is used to dye most carpets. If you want to confirm exactly whether your stain requires colour repair, just send us a photo!

Terms & Conditions

Permanent stains are considered “damaged carpet” and as such normally require replacement to fix. Therefore we accept no responsibility for any further damage that may develop while attempting to save the damaged carpet.

One example is a pot plant stain that has weakened fibres from dry rot. Our Colour Repair charge will be refunded if we could not achieve our 95% visual improvement promise. We will not be responsible for any further cost or liability. You are required to accept these conditions prior to work commencing.

“Guaranteed Removal” Definition

Our aim is perfection but we do not promise it. Full replacement is recommended if you require a promise of “brand new”.

Our promise for guaranteed removal is a 95% reduction in the appearance of the stain. This could mean a slight difference in colour or shade than the surrounding carpet. Before and after photos can be measured for colour reduction. If not perfect, it will be so subtle it will not show in a photo and will no longer “draw the eye”.

For multiple Colour Repairs in a room, our guarantee is 95% reduction in the overall staining rather than for each stain. This makes larger jobs more cost effective to save.

Pet stain and odour removal
Pet Odour

Guaranteed Odour Removal

Black fluffy dog sitting on carpet in a lounge, with a couch and coffee table behind it
Before/After glasshouse imageBefore/after image of glasshouse clean up

Unpleasant odours can make a space unwelcoming.

At Carpet Chemist, we understand the science behind odour removal. Whether it’s pet odours, mould, or other stubborn smells, our advanced techniques and eco-friendly products ensure your carpets smell as fresh as they look.

Our commitment is to provide a lasting solution, not just a temporary fix. With our guaranteed odour removal service, you can be confident that those persistent smells are a thing of the past.

Pet Odour

The Carpet Chemist team will talk you through the Guaranteed Odour Removal service and the options available to you. Get in touch with us to discuss your options.

Additional Guaranteed Stain Removal Information


Again the breakdown of uric acid to ammonia and carbon dioxide is the principle source of odour in urine stains. It is accelerated on hot humid days as heat and moisture make an ideal environment for the bacteria to proliferate.

Vinegar is sometimes suggested as a cure to pet odour. This is simply not going to work once the vinegar dries. The acetic acid in vinegar can neutralise ammonia to its acetate salt but not uric acid. The uric acid will continue to be metabolised into ammonia in a continual process.

Dealing with urine successfully will require sufficient neutralising of both acidic and alkaline components. Our treatments also include an oxidation step as well as a bio-enzymatic process which both aid in the complete breakdown of the urine deposits.

Lastly it is important to understand that a pet stain can be much like the tip of an ice berg. It is very common for a pet to return to the same spot out of habit. Often the owner might not even realise it is happening repeatedly. So a small visual stain could be 5, 10 or even 20 times bigger in the underlay below the carpet. The urine can also soak into floorboards and concrete floors too.

We can offer a written conditional guarantee with urine odour removal and remember the sooner you act, the more cost effective it is to fix.

Contact us About The Guarantee.

Our Process

At Carpet Chemist, we’ve streamlined our approach to ensure you receive top-notch service every step of the way.

Whether you’re seeking affordable carpet cleaning or guaranteed carpet stain removal, our process is designed to cater to your specific needs:





Use our online quote calculator for an initial estimate (we always confirm any price options before starting!). Carpet Chemist will often request a site visit to fully understand your individual needs before quoting.





Fill out our online booking form, indicating your preferred days.





We’ll reach out to finalise your booking time, ensuring our schedule aligns with yours.





Experience our team in action as we meticulously clean, dye, or restore your carpets and furnishings.





We’ll send you a quick “Rate my technician” form to let us know that you are satisfied.


Carpet Cleaning and Guaranteed Stain and Odour Removal

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Do you Steam Clean with a Hot Water Extractor?

Yes, we have used Steam Cleaning ever since 2012! We can still offer this in most areas but have started to phase this method out, you will need to request this when booking.

What should we try ourselves?

Many products will damage wool carpet and make the stains worse. The best way is gently scrap up stain with a spoon if there is substance. Next, wet a towel and wring it out so it is barely wet. Now stand on the stain with pressure to absorb it into the towel. Do not rub natural delicate fibres. Do not wet stain directly as this will push some down below the carpet. If you use chemicals, use only a tiny amount and stop immediately if it’s not working.

Do you guarantee stains?

Check out our awesome Colour Repair Service for guaranteed removal of any permanent stain.

How often should you clean?

Low traffic household should be every 12-18 months but a heavy traffic household with pet accidents will benefit from 3–6-month intervals.

Our carpet cleaner failed; do you guarantee removal?

Yes, we can provide a guaranteed option for both stains and odours.

Do you use chemicals?

Every single carpet cleaner on the planet does, In fact, water itself is a chemical. Our cleaning solution is 100% made from plant extracts and minerals and dries to the same pH as our skin. Humans easily process these ingredients, so skin contact is never a concern. There are some really nasty cleaners with hydroxides, butyls and 1000’s of other nasty chemicals. It is great that consumers are becoming aware of these problems.

Does cleaning remove protective wool lanolins?

No, oils are removed from modern wool carpets.

How long does the carpet need to dry?

Carpets are dry enough to use straight away. It takes 1-4 hours for them to feel dry.

Do you do dry cleaning?

Yes, our modern Very Low Moisture System has become our primary method for restorative deep cleaning.

What are the main benefits of your cleaning system?

Rotary extraction is more efficient for releasing soil and stains. This means a lot less moisture is needed so no chance of mould, mildew or slow drying. We apply a soil protector that slows re-soiling and keeps your carpet clean for longer. Our company has been designing stain products in NZ for 11 years, our 2023 range has just been released and it continues to do things that were previously thought impossible.

Our carpet is bleached, can you help?

Yes, we can fix this with our colour repair.

Do I need to start an insurance claim?

No. We can provide guaranteed removal, usually for much less than your excess. It can be a long wait on the phone, it is better to find out our quote to compare and then decide.

Does carpet cleaning age your carpet?

No. Quite the opposite. Carpet manufacturers stipulate that professional cleaning done correctly will slow down the wearing process by removing abrasive soils.

Ready to Transform Your Floors and Upholstery?

Discover the transformation we can bring to your living spaces.

Whether it’s a carpet clean, a colour correction, or urgent flood restoration, we’ve got you covered.

Use our Service Calculator for a customised estimate or talk with our experts.

Carpet cleaning in action on a dirt covered floor
Carpet Chemist team using a moisture meter to test moisture levels in a wall
Pete using a carpet cleaning machine over dirt covered carpet
A black fluffy dog sitting in a lounge in front of a couch and coffee table